Re: Slow text entry

Actually, the best deal I've seen this year was connectbot, a free
program for android that utterly decimates iSSH and whose developers
are responsive and helpful.

Sounds like I need to talk to Apple about the refund. I had sincerely
hoped you would support your product in some form, but I suppose your
having to pay the 30% extra to Apple over what they paid you is what
would happen if I have them refund my money - so you would end up
paying ME for my time.

So, which route would you prefer, to help me without being
condescending, or to pay more money out of your own pocket than what
you were paid when I bought the app?

I'd think helping the entire community would be preferable for us
both.

Sincerely,

-Verxion

On Jan 14, 9:56 pm, Steve Morris <barbershopst...@gmail.com> wrote:
> Joe,
>
> Most software companies figure that fully burdened customer support
> costs about $35 an hour and they tend to budget roughly 5% of revenue
> for it. 5% of $5.00 is 25 cents or roughly 26 seconds worth. You've
> gotten more than that already. Exactly how much individual support do
> you figure you are entitled to for your 5 bucks? In the real world a
> five dollar product is basically purchased on a take it or leave it
> basis. If you purchased equivalent software on the Mac or PC you would
> probably pay something on the order of $50 bucks. For the
> functionality that iSSH provides it is the best deal you have seen all
> year regardless of the bug and feature status. The fact that
> development may be happening and new releases may someday appear and
> may or may not resolve your issue is all the support that you are
> entitled to. The fact that you can get ANY questions answered on this
> list is pure bonus.
>
> In other words I know it comes naturally but try not to be any more of
> an idiot than you need to be. Your ignorance is showing. You should
> pay money to the people who read this list for wasting our time with
> your childish and petulant comments.
>
> Steve
>
>
>
> On Thu, Jan 14, 2010 at 10:33 PM, Verxion <joech...@gmail.com> wrote:
> > So... there's no support?
>
> > Can I get a refund?
>
> > -Verxion
>
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