Re: Slow text entry

You are confused as usual. It is not my product. I am a customer.

On Fri, Jan 15, 2010 at 12:37 AM, Verxion <joechott@gmail.com> wrote:
> Actually, the best deal I've seen this year was connectbot, a free
> program for android that utterly decimates iSSH and whose developers
> are responsive and helpful.
>
> Sounds like I need to talk to Apple about the refund.  I had sincerely
> hoped you would support your product in some form, but I suppose your
> having to pay the 30% extra to Apple over what they paid you is what
> would happen if I have them refund my money - so you would end up
> paying ME for my time.
>
> So, which route would you prefer, to help me without being
> condescending, or to pay more money out of your own pocket than what
> you were paid when I bought the app?
>
> I'd think helping the entire community would be preferable for us
> both.
>
> Sincerely,
>
> -Verxion
>
> On Jan 14, 9:56 pm, Steve Morris <barbershopst...@gmail.com> wrote:
>> Joe,
>>
>> Most software companies figure that fully burdened customer support
>> costs about $35 an hour and they tend to budget roughly 5% of revenue
>> for it. 5% of $5.00 is 25 cents or roughly 26 seconds worth. You've
>> gotten more than that already. Exactly how much individual support do
>> you figure you are entitled to for your 5 bucks? In the real world a
>> five dollar product is basically purchased on a take it or leave it
>> basis. If you purchased equivalent software on the Mac or PC you would
>> probably pay something on the order of $50 bucks. For the
>> functionality that iSSH provides it is the best deal you have seen all
>> year regardless of the bug and feature status. The fact that
>> development may be happening and new releases may someday appear and
>> may or may not resolve your issue is all the support that you are
>> entitled to. The fact that you can get ANY questions answered on this
>> list is pure bonus.
>>
>> In other words I know it comes naturally but try not to be any more of
>> an idiot than you need to be. Your ignorance is showing. You should
>> pay money to the people who read this list for wasting our time with
>> your childish and petulant comments.
>>
>> Steve
>>
>>
>>
>> On Thu, Jan 14, 2010 at 10:33 PM, Verxion <joech...@gmail.com> wrote:
>> > So... there's no support?
>>
>> > Can I get a refund?
>>
>> > -Verxion
>>
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>
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