Re: Where are the instructions or manual?

Dean,

I don't expect the whole manual in the app, just a summary of
commands and feature, with a link to where the whole manual can be
found. Other apps have this, and it's not difficult to implement: A
couple screenshots and a question-mark button. You're telling me about
all the other stuff you're providing, but none of that is of much use
if we network engineers can't figure out how to use the thing. You say
that there is a link to the docs in the app, but I can't find it.
We're not talking rocket science here, and a professional provides
the docs required to support paying customers.

I'm a software engineer, and I manage software engineers. If one of
our guys put out a product with this kind of online documentation, I'd
say the same thing to him, only more forcefully.

On May 25, 1:51 am, Dean <canada...@gmail.com> wrote:
> On May 24, 11:30 pm, Packetguy <mel.beck...@gmail.com> wrote:
>
> > Leaving docs out
> > of the app is just that: sloppy. There's no excuse for sloppyness when
> > the developer is charging top dollar. The magnitude of the price isn't
> > the issue. If I bought a hamburger for five bucks and it was delivered
> > dry on a stale bun, I'd be just as unforgiving, even if the patty was
> > prime beef.
>
> I understand your frustration.  Your $5 hamburger analogy ends pretty
> quickly when you realize you won't be receiving free/continuous
> updates at least once a month on that hamburger.  I should point out
> there is documentation and there is a link to in the app.  I admit
> it's not intuitive and I'm gradually working to fix that.  However I'm
> a strange crossroads where I chose to make a universal app, and am
> just now realizing the repercussions of doing so.  Apple strongly
> suggested dev's release universal versions of their apps, and me,
> being someone who does this more because it's fun, less addictive than
> WoW and because it allows me to take my wife out a nice dinner
> occasionally chose to do so.  Many apps on adding a new major feature
> have made them in-app purchases.  VNC was free to my users.  RDP will
> be once I complete it.  Other apps have made "Pro" versions to get new
> functionality.  That's not my philosophy.  Whatever you paid for it
> initially entitles you to all the future updates--and I have no
> intention of going anywhere anytime soon or slowing down.
>
> Unfortunately the consequence to not having an "iSSH HD" is
> effectively twice the documentation for the same app.  The consequence
> of frequent updates is documentation that goes stale very quickly.
> Ultimately I find myself playing a game of prioritization.  iPhone OS
> 4.0 is coming out and iSSH stands to gain a lot from multitasking, so
> I made it a priority.  Documentation is still a priority but it's
> being working on.  I'm my own worst enemy here as I'm changing the UI
> and adding features faster than I can update the docs.
>
> Finally, you mention I'm the most expensive SSH client.  Check out
> when the other SSH clients were last updated.  (I'm not talking about
> the 99 cent ones which are so hideous I can't even get them to work--
> never mind the fact that they don't even do any sort of VT100 term
> emulation--never mind that they have NO documentation to speak of.)
> All the other SSH clients were last updated at best a year ago.  Some
> are still only iPhone OS 2.0 compatible by the simple fact that what
> all that was available the last time they were updated.
>
> Like I said, I'm releasing an update this very minute that will
> feature three different ways to use the arrow keys on the iPad.  This
> will be a free update.  The only delay to you will be Apple's review
> process.  And I'd be exceptionally happy to give you a special pre-
> release as I could use a beta tester.  If you're interested please
> email me directly.
>
> Dean
>
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