Re: Where are the instructions or manual?

The other thing you need to consider is that Dean is very responsive to his users. This forum is very active and he responds very quickly. If he is behind on documentation part of that is his existing user base is saying other things have higher priorities. Get out of whine mode and participate for a while and you will see what I mean. This level of high speed reaction to user requests will not be found anywhere else I don't care what the app is and I don't care what you pay for it. When you attack him you are attacking all of us that are telling him what we think is important. If we were telling him that up to date documentation is key that is what he would have done. You are beating up on a good guy that is working hard to give us what we ask for.

In your short term one time pain you do not realize that this forum and Dean's instant response to any question (I don't believe he actually sleeps) is itself the highest quality documentation out there.

I suggest that you calm down a bit. You are right that after the recent burst of feature updates the documentation needs to be updated but using words like "unforgivable" is a bit over the top. On this list it is not just Dean that needs to listen to your rants. It is an extensive community of users and right now you are the one degrading our experience and wasting our time.

In my business we pay over $10000 a seat for software licenses. The idea that ten bucks is high priced seems a bit silly to me. The low price point for typical iPhone apps simply means all iPhone apps are cheap, not that ten dollars mysteriously becomes a lot of money. A fairer comparison is what you pay for other mission critical commercial software that is not on the iPhone.

On Tue, May 25, 2010 at 2:30 AM, Packetguy <mel.beckman@gmail.com> wrote:

Ten bucks is a high price for an iPad app -- most are under $3. Yes,
expectations have changed for pricing, because the App Store gives
developers much deeper market penetration, largely due to the new app
price point created by Apple's iPhone App store. iSSH is the most
expensive of all SSH apps for iPhone or iPad. It would be one thing if
iSSH was free open source software, but it's commercial software, and
app sellers don't get a pass on sloppy workmanship. Leaving docs out
of the app is just that: sloppy. There's no excuse for sloppyness when
the developer is charging top dollar. The magnitude of the price isn't
the issue. If I bought a hamburger for five bucks and it was delivered
dry on a stale bun, I'd be just as unforgiving, even if the patty was
prime beef.

I like iSSH as far as it goes -- it seems like a decent SSH
implementation. But on single-tasking devices like the iPad and
iPhone, it's unforgivable to make users leave the app to go scour the
Internet for the user manual.

This isn't a rant. It's quality control.

On May 24, 11:04 pm, Jared Earle <jea...@gmail.com> wrote:
> High-end price?
>
> Wow, expectations have changed.
>
> --
>  Jared Earle :: There is no SPORK

>  iph...@23x.net ::http://jearle.eu/
>  Blog ::http://23x.net/

>
> On 25 May 2010, at 06:45, Packetguy <mel.beck...@gmail.com> wrote:
>
>
>
>
>
> > Thanks for the pointer. However, why for the love of all that is
> > Jobsian do you not INCLUDE THESE INSTRUCTIONS (or at least this LINK)
> > in the application? Sheesh! I nearly popped a vein looking for the
> > arrow keys while configuring a Cisco router via SSH during an
> > emergency today. Man, you've GOT to get some docs going in the app and
> > make them easy to find. I wasn't amused that an app I paid a high-end
> > price for let me down in the heat of battle. It's not like docs are a
> > disk space problem, after all.
>
> > On May 24, 6:32 pm, Dean <canada...@gmail.com> wrote:
> >> The key pie menu is explained here:  http://www.zinger-soft.com/support_g_2.html
> >> Simply hold down in the terminal and it should come up.
>
> >> It's not ideal on the iPad and I admit that.  That's why I'm pushing
> >> an update that provides several options for access to the arrow keys.
>
> >> Dean
>
> >> On May 24, 4:01 pm, Packetguy <mel.beck...@gmail.com> wrote:
>
> >>> I may be blind, but I can't find anything on the web, in the app, or
> >>> in this group. In particular, how do I get to the arrow keys?
>
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